HOW IT WORKS
THE QUALITY MANAGEMENT SYSTEM TO INCREASE CALL CENTER PRODUCTIVITY, ENGAGEMENT AND RESULTS.
It starts with YOU.
What do YOU want from your call center?
How do YOU wish to monitor, track and analyze your agents?
Who do YOU want to access the reports and analytics?
Because Evaluate Quality™ is powered by Sage Advantage who engineer and manage quality programs for some of the world’s premier brands, our experts help customize a system that works with your call center goals.
Next, after our platform is customized to your call center quality monitoring needs, you are ready to track your agents and customers in real time. These easy-to-access yet comprehensive reports provide the feedback needed to improve agent quality. You’ll be able to monitor and evaluate all of your service channels — calls, email and chat — in one centralized system.
Want even greater results? Engage the expert quality analysts and professionals from Sage Advantage who can improve your overall process and enhance your quality management.
Finally, the more you monitor and track agent and customer interactions, the more your call center improves. This advanced level of engagement and service leads to happier customers who want to do business with you for years.