Call center QA- should your company outsource it?
Call center QA basics
Call center QA, or quality assurance, is a broad term that refers to the management of a customer contact center. Generally, call […]
Call center QA basics
Call center QA, or quality assurance, is a broad term that refers to the management of a customer contact center. Generally, call […]
What is call center QA?
Contact centers in Scottsdale and Phoenix AZ and throughout the United States have embraced call center QA, or quality assurance, to […]
About call center QA
Call center QA is a critical function for contact centers in Scottsdale and Phoenix Arizona and across the USA. While the purpose […]