EVALUATE QUALITY ™ — TODAY’S ENTERPRISE CLASS CALL CENTER QUALITY MANAGEMENT, ANALYTICS AND REPORTING SOFTWARE THAT FITS YOUR GOALS, YOUR BUDGET.
PUT QUALITY FIRST
IMPROVE AGENT PERFORMANCE. ENHANCE CUSTOMER SERVICE. IMPACT YOUR BOTTOM LINE.
Provide the same tools that Fortune 500 companies use in their own contact centers, and AMAZING things begin to unfold. It starts by driving a higher level of service quality. With greater service comes greater results: Happier Customers. Higher Customer Retention. More Sales, Referrals and Profits.
A QUALITY PROGRAM BUILT AROUND YOUR CALL CENTER & YOUR GOALS.
Evaluate Quality™ is no “one-size-fits-all” solution. Your business is unique. Your call center is unique. Therefore, our experts at Sage Advantage work with you to develop your unique quality monitoring criteria.
MAKE EVERY AGENT A TOP AGENT WITH CENTRALIZED QUALITY REPORTING.
With other call center quality monitoring software, you are typically tied to the recording system manufacture’s quality monitoring function, to analyze your results. With Evaluate Quality™ you have EVERYTHING you need in this SAAS based solution. Receive cross-platform evaluations and centralized quality reporting independent of a recording system.
ALL THE SIMPLIFIED ANALYTICS YOU NEED TO DRIVE
The goal with Evaluate Quality™ is to provide powerful analytics in a simple-to-implement way. Thanks to our real-time reporting, your agents, managers and CEO can immediately access feedback and analysis to start taking action.
SMALL CALL CENTER? LOW BUDGET? NO PROBLEM.
The experts at Sage Advantage built Evaluate Quality™ to work for today’s largest and most complex call centers. Yet, we priced it to work for any sized budget. Now your call center — no matter the size — can benefit from today’s most powerful quality monitoring software.
It’s a fact — the more your agents are monitored for quality, the more feedback and real-time analytics you generate, the greater your service, customer retention and results.